Returns

Return window

You have 14 days from the date of delivery to request a return.

What’s returnable

• Most items, as long as they’re unused and in their original packaging
• Tag and receipt are not required, just the piece as you received it

Final sale

• Opened lavender pouches: once opened, the scent is the product, so they cannot be returned
• Damaged or incorrect items are always eligible for a full refund or replacement, no questions asked

How to start a return

1. Visit your Order History page
2. Look up your order with the BEAN- number from your confirmation email
3. Click the Request a Return button
4. Send the pre-filled email to hello@thebeancrafts.com
5. We’ll reply within 1–2 business days with the return shipping address

Return shipping

The buyer is responsible for return shipping costs. If the item arrived damaged or was incorrect, we’ll cover return shipping.

We recommend using a service with tracking so we can both follow the piece on its way home.

Refunds

Once we receive your return, refunds are issued within 5–7 business days to your original payment method. You’ll get an email confirmation when it’s done.

Damaged or wrong item arrived?

So sorry. Email hello@thebeancrafts.com within 7 days of delivery with photos and your order number. We’ll send a free return label and either replace the piece or issue a full refund.